I-Light Network Operations Report
2024-03-29 - 2024-04-11
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0170068 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GSHN-SBND | Unannounced Maintenance | Vendor | Closed | 2024-03-29 02:18:01 | 2024-03-29 09:06:53 | 0 days 6 hr 48 min |
| INC0170407 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone EVVL-OAKC | Circuit - Damaged Fiber | Vendor | Closed | 2024-04-02 10:55:09 | 2024-04-03 23:15:37 | 1 days 12 hr 20 min |
| INC0170785 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone CONNERS-RCMD | Circuit - Cut Fiber | Vendor | Closed | 2024-04-05 20:36:03 | 2024-04-06 20:45:00 | 1 days 0 hr 8 min |
| INC0170987 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone BATE-CONNERS | Circuit - Damaged Fiber | Vendor | Resolved | 2024-04-08 19:56:28 | 2024-04-09 04:14:29 | 0 days 8 hr 18 min |
| Ticket No.: | INC0170068 |
| Subject: | Outage Resolved - I-Light Backbone GSHN-SBND |
| Source Of Impact: | Vendor |
| Affected: | ILN-IVYELKT-SBND-FIBR-03786
ILN-GSHN-SBND-FIBR-3284 Backbone GSHN-SBND Ivy Tech Elkhart Goshen College Grace College Ivy Tech Warsaw Manchester University - North Manchester Campus Valparaiso University |
| Current State: | Closed |
| Start Time: | 2024-03-29 02:18:01 |
| End Time: | 2024-03-29 09:06:53 |
| Outgoing Notification Text | Backbone GSHN-SBND is now available. Zayo Engineers have been contacted, the reason for the outage was unannounced maintenance. |
| Ticket No.: | INC0170407 |
| Subject: | Outage Resolved - I-Light Backbone EVVL-OAKC |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-OAKC-FIBR-1693
Backbone EVVL-OAKC Hanover College I-Light Engineering & Support IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Current State: | Closed |
| Start Time: | 2024-04-02 10:55:09 |
| End Time: | 2024-04-03 23:15:37 |
| Outgoing Notification Text | Backbone EVVL-OAKC is now available. Circuit provider Zayo dispatched crews to a damage location on Darmstadt Rd due to a 6-span of downed utility poles. Fiber crews returned to the site after the power company completed repairs and installed aerial fiber. Zayo reports that repairs have been completed and no additional outages are expected. |
| Ticket No.: | INC0170785 |
| Subject: | Outage Resolved - I-Light Backbone CONNERS-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-CONNERS-RCMD-10GE-4127
Backbone CONNERS-RCMD Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond |
| Current State: | Closed |
| Start Time: | 2024-04-05 20:36:03 |
| End Time: | 2024-04-06 20:45:00 |
| Outgoing Notification Text | Backbone CONNERS-RCMD is now available. Vendor Zayo identified a fiber cut, and a splicer had been mobilized to repair the fiber. |
| Ticket No.: | INC0170987 |
| Subject: | Outage Resolved - I-Light Backbone BATE-CONNERS |
| Source Of Impact: | Vendor |
| Affected: | ILN-BATE-CONNERS-FIBR-04129
Backbone BATE-CONNERS Earlham College I-Light Engineering & Support Indiana University East Ivy Tech Connersville Ivy Tech Lawrenceburg Ivy Tech Richmond Purdue Polytechnic Richmond |
| Current State: | Resolved |
| Start Time: | 2024-04-08 19:56:28 |
| End Time: | 2024-04-09 04:14:29 |
| Outgoing Notification Text | Backbone BATE-CONNERS is now available. Zayo Engineers were dispatched to repair a damaged splice case 25k feet out from Connersville. Member traffic rerouted during the event. |
| Ticket No.: | CHG0077202 |
| Subject: | Maintenance 2 of 2 Completed - I-Light Backbones ARSN-IPHE & IPHE-SBND |
| Source Of Impact: | Vendor |
| Affected: | Backbone ARSN-IPHE
Backbone IPHE-SBND Ivy Tech Anderson Ivy Tech Fairbanks Anderson University Ball State University Bethel University Goshen College Grace College Holy Cross College Huntington University Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue NorthWest Westville Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of St. Francis Valparaiso University WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WNIT - Michiana Public Broadcasting Corporation Wabash College |
| Start Time: | 2024-04-12 04:01:00 |
| End Time: | 2024-04-12 09:00:00 |
| Outgoing Notification Text | Please note this was the second of two maintenance windows. Backbones ARSN-IPHE & IPHE-SBND and Members Ivy Tech Fairbanks & Anderson were unavailable while circuit vendor Zayo performed maintenance in Noblesville, IN. The entire window was reserved. Backbone traffic was expected to reroute via redundant connections. |
| Ticket No.: | CHG0077885 |
| Subject: | Maintenance - I-Light Node ups.newa |
| Source Of Impact: | Internal |
| Affected: | Member Hanover College
Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Ivy Tech Terre Haute Member Oakland City University Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Start Time: | 2024-04-24 15:00:00 |
| End Time: | 2024-04-24 18:00:00 |
| Outgoing Notification Text | I-Light Engineers will be replacing a UPS at Node NEWA. No outages are expected; however, the entire maintenance window is reserved. |
| Ticket No.: | CHG0078103 |
| Subject: | Maintenance - I-Light Member Node ups2.gary |
| Source Of Impact: | Internal |
| Affected: | Backbone GARY-VALP
Backbone GARY-LYFT Backbone GARY-LYFT2 Backbone GARY-SBND Core Node ups2.gary Core Node opt2.gary Member Goshen College Member Indiana University / GlobalNOC Member Indiana University Bloomington & Indianapolis Member Indiana University Northwest Member Ivy Tech East Chicago Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Michigan City Member Ivy Tech Northwest Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Columbus Member Purdue Polytechnic Kokomo Member Purdue Polytechnic New Albany Member Purdue Polytechnic Richmond Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Trine University Member Valparaiso University Member Wabash College Member WBAA, PBS Station W. Lfyt |
| Start Time: | 2024-04-15 15:00:00 |
| End Time: | 2024-04-15 17:00:00 |
| Outgoing Notification Text | I-Light Engineers will be installing a power cord extender for UPS at Node GARY. No outages are expected; however, the entire maintenance window is reserved. |