I-Light Network Operations Report
2024-04-26 - 2024-05-09
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0173012 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GENT-HUNT | Circuit - Cut Fiber | Vendor | Closed | 2024-04-28 15:04:51 | 2024-04-28 18:10:24 | 0 days 3 hr 5 min |
| INC0173407 | 3 - Moderate | 3 - Moderate | Brief Outage Resolved - I-Light Backbones CLMB-CROT and CLMB-NEWA | Undetermined | Undetermined | Closed | 2024-05-02 06:54:55 | 2024-05-02 07:00:27 | 0 days 0 hr 5 min |
| INC0173964 | 2 - High | 2 - High | Outage Resolved- I-Light Backbones CLMB-NEWA & CLMB-CROT | Circuit - Cut Fiber | Vendor | Resolved | 2024-05-08 18:54:25 | 2024-05-09 10:26:52 | 0 days 15 hr 32 min |
| Ticket No.: | INC0173012 |
| Subject: | Outage Resolved - I-Light Backbone GENT-HUNT |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Hanover College I-Light Engineering & Support IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Current State: | Closed |
| Start Time: | 2024-04-28 15:04:51 |
| End Time: | 2024-04-28 18:10:24 |
| Outgoing Notification Text | Backbone GENT-HUNT is now available. Zayo engineers have been engaged and have repaired a fiber cut. |
| Ticket No.: | INC0173407 |
| Subject: | Brief Outage Resolved - I-Light Backbones CLMB-CROT and CLMB-NEWA |
| Source Of Impact: | Undetermined |
| Affected: | ILN-CLMB-CROT-FIBR-03835
ILN-CLMB-SLBGZAYO-FIBR-1529 Backbone CLMB-CROT Backbone CLMB-NEWA Hanover College Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square IU School of Medicine Health Science Ivy Tech Evansville Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Current State: | Closed |
| Start Time: | 2024-05-02 06:54:55 |
| End Time: | 2024-05-02 07:00:27 |
| Outgoing Notification Text | Backbones CLMB-CROT and CLMB-NEWA were briefly unavailable. Zayo Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | INC0173964 |
| Subject: | Outage Resolved- I-Light Backbones CLMB-NEWA & CLMB-CROT |
| Source Of Impact: | Vendor |
| Affected: | ILN-CLMB-SLBGZAYO-FIBR-1529
Backbone CLMB-NEWA Backbone CLMB-CROT IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Current State: | Resolved |
| Start Time: | 2024-05-08 18:54:25 |
| End Time: | 2024-05-09 10:26:52 |
| Outgoing Notification Text | Backbones CLMB-NEWA & CLMB-CROT are now available. Circuit provider Zayo has been contacted to investigate. Zayo's field team found damage to Zayo fiber caused by trees falling into the aerial cable and taking it down. The team worked to roll services to undamaged spare fibers. Zayo team is now hands-off, and services are fully restored. |
| Ticket No.: | CHG0078960 |
| Subject: | Maintenance Complete - I-Light One Control Service Changes |
| Source Of Impact: | Internal |
| Affected: | Member Trine University-Parkview |
| Start Time: | 2024-05-10 16:00:00 |
| End Time: | 2024-05-10 18:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0078955 |
| Subject: | Emergency Maintenance 1 of 2 - I-Light Backbone CLMB-NEWA |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-NEWA
IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Start Time: | 2024-05-11 04:01:00 |
| End Time: | 2024-05-11 09:00:00 |
| Outgoing Notification Text | Backbone CLMB-NEWA will be unavailable while circuit provider Zayo performs emergency circuit maintenance. The entire window is reserved. Backbone traffic will re-route via redundant connections. |
| Ticket No.: | CHG0078670 |
| Subject: | Maintenance - I-Light POP IPHE |
| Source Of Impact: | Vendor |
| Affected: | Member Purdue University
Member Butler University Peer Internet2 Provider Smithville |
| Start Time: | 2024-05-13 11:00:00 |
| End Time: | 2024-05-13 23:00:00 |
| Outgoing Notification Text | Netrality will perform maintenance replacing batteries on a UPS on the first floor at 733 Henry. No service impact is expected, however, the entire window is reserved. |
| Ticket No.: | CHG0078472 |
| Subject: | Maintenance 1 of 2 - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Vendor |
| Affected: | Hanover College
I-Light Engineering & Support IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Start Time: | 2024-05-15 04:01:00 |
| End Time: | 2024-05-15 09:00:00 |
| Outgoing Notification Text | Please note this is the first of two maintenance windows. Backbone EVVL-NEWA will be unavailable while circuit provider Zayo performs maintenance in Gentryville, IN. The entire window is reserved. Backbone traffic will reroute via redundant connections. |
| Ticket No.: | CHG0078473 |
| Subject: | Maintenance 2 of 2 - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Vendor |
| Affected: | Hanover College
I-Light Engineering & Support IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Start Time: | 2024-05-16 04:01:00 |
| End Time: | 2024-05-16 09:00:00 |
| Outgoing Notification Text | Please note this is the second of two maintenance windows. Backbone EVVL-NEWA will be unavailable while circuit provider Zayo performs maintenance in Gentryville, IN. The entire window is reserved. Backbone traffic will reroute via redundant connections. |
| Ticket No.: | CHG0078983 |
| Subject: | Emergency Maintenance 2 of 2 - I-Light Backbone CLMB-NEWA |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-NEWA
IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Start Time: | 2024-05-12 04:01:00 |
| End Time: | 2024-05-12 09:00:00 |
| Outgoing Notification Text | Please note this is the 2nd window of the maintenance and reserved as a back up date. Backbone CLMB-NEWA will be unavailable while circuit provider Zayo performs emergency circuit maintenance. The entire window is reserved. Backbone traffic will re-route via redundant connections. |
| Ticket No.: | CHG0078726 |
| Subject: | Maintenance Completed - I-Light Backbone KOKM-LFYT |
| Source Of Impact: | Internal |
| Affected: | Indiana University Kokomo
Ivy Tech Kokomo Purdue Polytechnic Kokomo |
| Start Time: | 2024-05-10 04:00:00 |
| End Time: | 2024-05-10 09:59:00 |
| Outgoing Notification Text | I-Light Engineers were troubleshooting a signal degraded in the Backbone KOKM-LFYT. Traffic was rerouted. No outages were expected; however, the entire maintenance window was reserved. Maintenance has been completed. |