I-Light Network Operations Report
2024-06-07 - 2024-06-20
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0176831 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone EVVL-NEWA | Undetermined | Undetermined | Resolved | 2024-06-07 03:39:58 | 2024-06-07 03:40:10 | 0 days 0 hr 0 min |
| INC0176835 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone CONNERS-RCMD | Unannounced Maintenance | Vendor | Resolved | 2024-06-07 04:13:04 | 2024-06-07 08:00:04 | 0 days 3 hr 47 min |
| INC0177533 | 2 - High | 2 - High | Outage Resolved - I-Light Backbones GARY-MCCI and MCCI-PUNC | Unannounced Maintenance | Vendor | Resolved | 2024-06-14 05:08:50 | 2024-06-14 10:55:00 | 0 days 5 hr 46 min |
| INC0178009 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone EVVL - NEWA | Circuit - Damaged Fiber | Vendor | Resolved | 2024-06-18 21:43:53 | 2024-06-19 04:36:53 | 0 days 6 hr 53 min |
| Ticket No.: | INC0176831 |
| Subject: | Brief Outage - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Undetermined |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Hanover College IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Current State: | Resolved |
| Start Time: | 2024-06-07 03:39:58 |
| End Time: | 2024-06-07 03:40:10 |
| Outgoing Notification Text | Backbone EVVL-NEWA is available following a brief outage. I-Light engineers were contacted to investigate. The reason for outage is undetermined. |
| Ticket No.: | INC0176835 |
| Subject: | Outage Resolved - I-Light Backbone CONNERS-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-CONNERS-RCMD-FIBR-04130
Backbone CONNERS-RCMD |
| Current State: | Resolved |
| Start Time: | 2024-06-07 04:13:04 |
| End Time: | 2024-06-07 08:00:04 |
| Outgoing Notification Text | Backbone CONNERS-RCMD is now available. Zayo Engineers have been contacted, and the reason for outage was due to maintenance. |
| Ticket No.: | INC0177533 |
| Subject: | Outage Resolved - I-Light Backbones GARY-MCCI and MCCI-PUNC |
| Source Of Impact: | Vendor |
| Affected: | ILN-GARY-MCCI-FIBR-1509
ILN-MCCI-PUNC-FIBR-27143 ILN-GARY-IVYMCHGN-FIBR-04062 Backbone GARY-MCCI Backbone MCCI-PUNC Anderson University Ball State University Bethel University Earlham College Goshen College Grace College Holy Cross College Huntington University Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic Kokomo Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Trine University University of Notre Dame University of Notre Dame University of St. Francis Valparaiso University Wabash College WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WNIT - Michiana Public Broadcasting Corporation |
| Current State: | Resolved |
| Start Time: | 2024-06-14 05:08:50 |
| End Time: | 2024-06-14 10:55:00 |
| Outgoing Notification Text | Backbones GARY-MCCI and MCCI-PUNC are now available. Vendor Zayo Engineers were contacted and reported the reason for the outage was maintenance that has now been completed. |
| Ticket No.: | INC0178009 |
| Subject: | Outage Resolved - I-Light Backbone EVVL - NEWA |
| Source Of Impact: | Vendor |
| Affected: | ILN-HUNT-MILL-FIBR-04114
Backbone EVVL - NEWA Hanover College IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Current State: | Resolved |
| Start Time: | 2024-06-18 21:43:53 |
| End Time: | 2024-06-19 04:36:53 |
| Outgoing Notification Text | I-Light Backbone EVVL - NEWA is now available. Zayo Engineers were dispatched to repair an aerial fiber case that had fallen on the ground and been mowed over. |
| Ticket No.: | CHG0080201 |
| Subject: | Maintenance - I-Light Core Router Upgrades: IPIU / IPHE |
| Source Of Impact: | Internal |
| Affected: | Backbone IPHE-IPIU
Backbone IPHE-SHLB Anderson University Ball State University Bethel University Butler University Calumet College of Saint Joseph DePauw University Earlham College Franklin College Goshen College Grace College Hanover College Holy Cross College Huntington University I-Light I-Light Streaming Group Indiana Institute of Technology Ft. Wayne Indiana State University Indiana State University Federal Hall Indiana University / GlobalNOC Indiana University Purdue University Columbus Learning Center Indiana Wesleyan University Ivy Tech Indianapolis Central Office Legislative Services Agency Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Marian University Martin University Oakland City University Rose Hulman Institute of Technology St. Francis Crown Point St. Mary of the Woods College Taylor University Tecumseh Area Partnership Trine University University of Evansville University of Indianapolis University of Southern Indiana University of St. Francis Valparaiso University Vincennes University Vincennes University Lebanon WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WFYI WNIN - Tri State Public Media Evansville WNIT - Michiana Public Broadcasting Corporation WYIN - Lakeshore Public TV Wabash College |
| Start Time: | 2024-07-02 04:00:00 |
| End Time: | 2024-07-02 10:00:00 |
| Outgoing Notification Text | I-Light Network Engineering will upgrade the OS on core routers IPIU and IPHE. Routers will be upgraded one after another to ensure upmost network availability. Short disruptions may occur during routing reconvergence. |
| Ticket No.: | CHG0079847 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-06-27 04:00:00 |
| End Time: | 2024-06-27 10:00:00 |
| Outgoing Notification Text | Vendor Joink will be performing circuit maintenance. No outages are expected, however the entire window is reserved. Please note this is maintenance window 2 of 3. |
| Ticket No.: | CHG0080281 |
| Subject: | Maintenance - I-Light Backbones BLTN-IPHE & HPER-IPHE |
| Source Of Impact: | Vendor |
| Affected: | Backbone HPER-IPHE
Backbone BLTN-IPHE Franklin College I-Light I-Light Engineering & Support IU Radio and TV IU Research Network IU Research Network Operations IU School of Medicine Health Science Indiana GigaPOP Indiana Gigapop Indiana Office of Technology Indiana University Bloomington & Indianapolis Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University Purdue University Columbus Learning Center Indiana University South Bend Indiana University Southeast - Water Tower Square Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Plainfield Martin University OmniSOC Engineering & Support St. Francis Crown Point Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public TV |
| Start Time: | 2024-07-12 03:59:00 |
| End Time: | 2024-07-12 10:00:00 |
| Outgoing Notification Text | Backbones BLTN-IPHE & HPER-IPHE will be at risk while circuit provider SCI-REMC performs non-disruptive maintenance on adjacent fibers. The entire window is reserved. |
| Ticket No.: | CHG0080407 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-07-04 04:01:00 |
| End Time: | 2024-07-04 10:00:00 |
| Outgoing Notification Text | Please note this is the third of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0079848 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-06-28 04:00:00 |
| End Time: | 2024-06-28 10:00:00 |
| Outgoing Notification Text | Vendor Joink will be performing circuit maintenance. No outages are expected, however the entire window is reserved. Please note this is maintenance window 3 of 3. |
| Ticket No.: | CHG0080217 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-07-11 04:01:00 |
| End Time: | 2024-07-11 10:00:00 |
| Outgoing Notification Text | Please note this is the first of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0080406 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-07-03 04:01:00 |
| End Time: | 2024-07-03 10:00:00 |
| Outgoing Notification Text | Please note this is the second of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0080143 |
| Subject: | Maintenance - I-Light GlobalNOC Phone Solution Migration (06/25/2024) |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-06-25 13:00:00 |
| End Time: | 2024-06-25 15:00:00 |
| Outgoing Notification Text | Greetings, The GlobalNOC Service Desk is migrating to a new phone solution on or after June 25, 2024. Customers, engineers, and all other stakeholders will see a new phone number in their Caller IDs when receiving calls from the network operations center. Please include this number in your safe contact list so calls from GlobalNOC aren't blocked nor categorized as spam: I-Light: (317) 278-6635 Calls will continue to route as they have been. Callers will only experience minor changes including new call tones, and an updated message announcing calls will be recorded and transcribed for quality assurance purposes. Please reach out to your GlobalNOC Client Relationship Manager if you have any questions. Thank you, GlobalNOC Service Desk |
| Ticket No.: | CHG0080366 |
| Subject: | Maintenance - I-Light Member Indiana Wesleyan University |
| Source Of Impact: | Vendor |
| Affected: | Indiana Wesleyan University-Ott Hall |
| Start Time: | 2024-08-08 04:01:00 |
| End Time: | 2024-08-08 09:00:00 |
| Outgoing Notification Text | Indiana Wesleyan University Ott Hall will be unavailable while circuit provider Zayo performs software maintenance. The entire window is reserved. |
| Ticket No.: | CHG0079685 |
| Subject: | Maintenance Rescheduled 2 of 2 - I-Light Backbones NEWA-CLMB & CLMB-CROT |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Lawrenceburg
Member Ivy Tech Sellersburg Backbone NEWA-CLMB Backbone CLMB-CROT Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Terre Haute Member Oakland City University Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Start Time: | 2024-07-16 04:01:00 |
| End Time: | 2024-07-16 09:00:00 |
| Outgoing Notification Text | *Please note the updated timeframe Please note this is the second of two maintenance windows. Backbones NEWA-CLMB & CLMB-CROT will be unavailable while circuit provider Zayo performs maintenance in Columbus, IN. The entire window is reserved. Traffic will reroute via redundant connections, except members Ivy Tech Lawrenceburg & Ivy Tech Sellersburg. |
| Ticket No.: | CHG0079845 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-06-26 04:00:00 |
| End Time: | 2024-06-26 10:00:00 |
| Outgoing Notification Text | Vendor Joink will be performing circuit maintenance. No outages are expected, however the entire window is reserved. Please note this is maintenance window 1 of 3. |
| Ticket No.: | CHG0080216 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-07-10 04:01:00 |
| End Time: | 2024-07-10 10:00:00 |
| Outgoing Notification Text | Please note this is the second of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0080141 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-07-09 04:01:00 |
| End Time: | 2024-07-09 10:00:00 |
| Outgoing Notification Text | Please note this is the first of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0080139 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-07-02 04:01:00 |
| End Time: | 2024-07-02 10:00:00 |
| Outgoing Notification Text | Please note this is the first of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0080124 |
| Subject: | Maintenance Rescheduled 1 of 2 - I-Light Backbones NEWA-CLMB & CLMB-CROT |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Lawrenceburg
Member Ivy Tech Sellersburg Backbone NEWA-CLMB Backbone CLMB-CROT Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Terre Haute Member Oakland City University Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Start Time: | 2024-07-15 04:00:00 |
| End Time: | 2024-07-15 09:00:00 |
| Outgoing Notification Text | *Please note the updated timeframe Please note this is the second of two maintenance windows. Backbones NEWA-CLMB & CLMB-CROT will be unavailable while circuit provider Zayo performs maintenance in Columbus, IN. The entire window is reserved. Traffic will reroute via redundant connections, except members Ivy Tech Lawrenceburg & Ivy Tech Sellersburg. |