Generated Report for I-Light

I-Light Network Operations Report
2024-08-02 - 2024-08-15

I-Light Network Operations Center

Unscheduled Outages Summary

Incident Number	Customer Impact	Network Impact	Title	Outage Type	Source of Impact	Current State	Start Time (UTC)	End Time (UTC)	Duration

INC0183020	2 - High	2 - High	Outage Resolved - I-Light Backbone SHLB-CLMB	Circuit - Damaged Fiber	Vendor	Closed	2024-08-03 08:51:00	2024-08-04 02:11:05	0 days 17 hr 20 min
INC0183036	3 - Moderate	3 - Moderate	Availability - I-Light Backbones CLMB-CROT & EVVL-NEWA	Undetermined	Undetermined	Closed	2024-08-03 13:32:29	2024-08-03 15:38:38	0 days 2 hr 6 min
INC0183210	2 - High	2 - High	Brief Outage - I-Light Backbone IPIU-LFYT	Undetermined	Undetermined	Resolved	2024-08-06 03:09:27	2024-08-06 03:09:43	0 days 0 hr 0 min
INC0183301	2 - High	2 - High	Brief Outage - I-Light Backbone MARN-MUNC	Undetermined	Undetermined	Closed	2024-08-06 22:31:22	2024-08-06 22:32:27	0 days 0 hr 1 min
INC0183508	2 - High	2 - High	Brief Outage - I-Light Backbone IPIU-STAR	Hardware	Internal	Closed	2024-08-08 07:58:20	2024-08-08 08:28:57	0 days 0 hr 30 min
INC0183845	2 - High	2 - High	Outage Resolved - I-Light Backbones GARY-LFYT2 & IPIU-SBND	Circuit - Vandalism	Vendor	Resolved	2024-08-10 18:47:49	2024-08-11 06:18:42	0 days 11 hr 30 min
INC0183839	2 - High	2 - High	Outage Resolved - I-Light Backbone KOKM-LFYT	Circuit - Vandalism	Vendor	Resolved	2024-08-10 18:11:14	2024-08-11 05:50:27	0 days 11 hr 39 min
INC0184251	2 - High	2 - High	Outage Resolved - I-Light Backbone MUNC-RCMD	Unannounced Maintenance	Vendor	Resolved	2024-08-14 02:00:58	2024-08-14 05:39:17	0 days 3 hr 38 min
INC0184438	2 - High	2 - High	Brief Outage - I-Light Backbone ARSN-IPHE & IPHE-SBND	Undetermined	Undetermined	Closed	2024-08-15 04:39:10	2024-08-15 04:39:21	0 days 0 hr 0 min

Unscheduled Outages Detail

Ticket No.:	INC0183020
Subject:	Outage Resolved - I-Light Backbone SHLB-CLMB
Source Of Impact:	Vendor
Affected:	ILN-CLMB-SHLB-FIBR-24219 Backbone SHLB-CLMB Calumet College of Saint Joseph Franklin College Hanover College Indiana Office of Technology Indiana State University Indiana State University Federal Hall Indiana University Bloomington & Indianapolis Indiana University Purdue University Columbus Indiana University Purdue University Columbus Learning Center IU Radio and TV IU Research Network IU School of Medicine Health Science Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Evansville Ivy Tech Madison Ivy Tech Plainfield Ivy Tech Sellersburg Ivy Tech Terre Haute Martin University Oakland City University Purdue Polytechnic Columbus Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Francis Crown Point St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Wabash College WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public TV
Current State:	Closed
Start Time:	2024-08-03 08:51:00
End Time:	2024-08-04 02:11:05
Outgoing Notification Text	Backbone SHLB-CLMB is now available. Zayo Engineers were contacted and reported the reason for outage was Damaged Fiber. Zayo aerial crew has completed fiber repairs and no additional outages are expected.

Ticket No.:	INC0183036
Subject:	Availability - I-Light Backbones CLMB-CROT & EVVL-NEWA
Source Of Impact:	Undetermined
Affected:	ILN-EVVL-NEWA-100GE-24292 ILN-CLMB-CROT-10GE-3836 Backbone CLMB-CROT Backbone EVVL-NEWA Hanover College I-Light Engineering & Support IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College
Current State:	Closed
Start Time:	2024-08-03 13:32:29
End Time:	2024-08-03 15:38:38
Outgoing Notification Text	Backbones CLMB-CROT & EVVL-NEWA are now available following an outage. Zayo Engineers were contacted, however; the reason for the outage is undetermined.

Ticket No.:	INC0183210
Subject:	Brief Outage - I-Light Backbone IPIU-LFYT
Source Of Impact:	Undetermined
Affected:	ILN-IPIU-LFYT-FIBR-1505 Backbone IPIU-LFYT DePauw University Goshen College Indiana University / GlobalNOC Indiana University Kokomo Indiana University Northwest Ivy Tech East Chicago Ivy Tech Gary Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Michigan City Ivy Tech Northwest Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Trine University Valparaiso University Vincennes University - Subaru Wabash College WBAA, PBS Station W. Lfyt
Current State:	Resolved
Start Time:	2024-08-06 03:09:27
End Time:	2024-08-06 03:09:43
Outgoing Notification Text	Backbone IPIU-LFYT was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is Undetermined.

Ticket No.:	INC0183301
Subject:	Brief Outage - I-Light Backbone MARN-MUNC
Source Of Impact:	Undetermined
Affected:	ILN-MARN-MUNC-100GE-24301 Backbone MARN-MUNC Anderson University Ball State University Earlham College Goshen College Grace College Huntington University I-Light I-Light Engineering & Support Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana Wesleyan University Ivy Tech Connersville Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Richmond Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of St. Francis WFWA - Fort Wayne PBS
Current State:	Closed
Start Time:	2024-08-06 22:31:22
End Time:	2024-08-06 22:32:27
Outgoing Notification Text	Backbone MARN-MUNC was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined.

Ticket No.:	INC0183508
Subject:	Brief Outage - I-Light Backbone IPIU-STAR
Source Of Impact:	Internal
Affected:	ILN-IPIU-STAR-100GE-26313 ILN-IPIU-STAR-100GE-26314 Backbone IPIU-STAR
Current State:	Closed
Start Time:	2024-08-08 07:58:20
End Time:	2024-08-08 08:28:57
Outgoing Notification Text	Backbone IPIU-STAR was briefly unavailable. I-Light Engineers have been contacted. The reason for the outage is due to an FPC reboot.

Ticket No.:	INC0183845
Subject:	Outage Resolved - I-Light Backbones GARY-LFYT2 & IPIU-SBND
Source Of Impact:	Vendor
Affected:	ILN-DLPH-LFYT2-FIBR-1506 Backbone GARY-LFYT2 Backbone IPIU-SBND Member Anderson University Member Ball State University Member Earlham College Member FABRIC Operations Member Goshen College Member Grace College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Anderson 60th Street Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Columbus Member Purdue Polytechnic Kokomo Member Purdue Polytechnic New Albany Member Purdue Polytechnic Richmond Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WBAA, PBS Station W. Lfyt Member WFWA - Fort Wayne PBS Member WNIT - Michiana Public Broadcasting Corporation
Current State:	Resolved
Start Time:	2024-08-10 18:47:49
End Time:	2024-08-11 06:18:42
Outgoing Notification Text	I-Light Backbones GARY-LFYT2 & IPIU-SBND is now available. Zayo engineers have been contacted, and the reason for outage is damaged fiber due to vandalism.

Ticket No.:	INC0183839
Subject:	Outage Resolved - I-Light Backbone KOKM-LFYT
Source Of Impact:	Vendor
Affected:	ILN-KOKM-LFYT-FIBR-1522 Backbone KOKM-LFYT Indiana University Kokomo Ivy Tech Kokomo Purdue Polytechnic Kokomo
Current State:	Resolved
Start Time:	2024-08-10 18:11:14
End Time:	2024-08-11 05:50:27
Outgoing Notification Text	I-Light Backbone KOKM-LFYT is now available. Zayo engineers have been contacted, and the reason for the outage is damaged fiber due to vandalism.

Ticket No.:	INC0184251
Subject:	Outage Resolved - I-Light Backbone MUNC-RCMD
Source Of Impact:	Vendor
Affected:	ILN-MUNC-RCMD-FIBR-04117 Backbone MUNC-RCMD Earlham College Indiana University East Ivy Tech Connersville Ivy Tech Lawrenceburg Ivy Tech Richmond Purdue Polytechnic Richmond
Current State:	Resolved
Start Time:	2024-08-14 02:00:58
End Time:	2024-08-14 05:39:17
Outgoing Notification Text	Backbone MUNC-RCMD is now available. Vendor Zayo Engineers were contacted and reported the reason for the outage was scheduled maintenance that has been completed.

Ticket No.:	INC0184438
Subject:	Brief Outage - I-Light Backbone ARSN-IPHE & IPHE-SBND
Source Of Impact:	Undetermined
Affected:	ILN-ARSN-IPHE-100GE-24297 ILN-IPHE-SBND-100GE-24342 ILN-IPHE-SBND-100GE-25958 Backbone ARSN-IPHE Backbone ARSN-IPHE University of Notre Dame Anderson University Ball State University Goshen College Grace College Holy Cross College Huntington University I-Light Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic South Bend Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of St. Francis Valparaiso University Wabash College WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WNIT - Michiana Public Broadcasting Corporation
Current State:	Closed
Start Time:	2024-08-15 04:39:10
End Time:	2024-08-15 04:39:21
Outgoing Notification Text	Backbone ARSN-IPHE was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the brief outage is undetermined.

Upcoming Scheduled Maintenances

Ticket No.:	CHG0081497
Subject:	Maintenance Completed - I-Light Member Indianapolis Zoo
Source Of Impact:	Vendor
Affected:	Member Indianapolis Zoo
Start Time:	2024-08-16 04:01:00
End Time:	2024-08-16 09:00:00
Outgoing Notification Text	Member Indianapolis Zoo remained available while Zayo performed software maintenance. Maintenance is complete.

Ticket No.:	CHG0081421
Subject:	Maintenance Completed - I-Light Backbone BLTN-CLMB
Source Of Impact:	Vendor
Affected:	Backbone BLTN-CLMB Calumet College of Saint Joseph Franklin College I-Light IU Radio and TV IU Research Network Indiana Office of Technology Indiana University Bloomington & Indianapolis Indiana University Purdue University Columbus Indiana University Purdue University Columbus Learning Center Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Plainfield Martin University St. Francis Crown Point Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public TV
Start Time:	2024-08-16 04:01:00
End Time:	2024-08-16 09:00:00
Outgoing Notification Text	Backbone BLTN-CLMB remained available while circuit provider Zayo performed fiber replacement. Maintenance is complete.

Ticket No.:	CHG0081880
Subject:	Maintenance - I-Light POP IPHE
Source Of Impact:	Vendor
Affected:	Anderson University Ball State University Butler University Calumet College of Saint Joseph CenturyLink DePauw University Earlham College Fiber Data Exchange (FD-IX) Franklin College Goshen College Grace College Hanover College Holy Cross College Huntington University I-Light I-Light Engineering & Support IU Radio and TV IU Research Network IU Research Network Operations IU School of Medicine Health Science Indiana GigaPOP Indiana Gigapop Indiana Institute of Technology Ft. Wayne Indiana Office of Technology Indiana Office of Technology (IOT) Indiana State University Indiana State University Federal Hall Indiana University Indiana University / GlobalNOC Indiana University Bloomington & Indianapolis Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University Purdue University Columbus Learning Center Indiana University South Bend Indiana University Southeast Indiana University Southeast - Water Tower Square Indiana Wesleyan University Indianapolis Zoo Internet2 Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Evansville Ivy Tech Fairbanks Ivy Tech Fort Wayne Ivy Tech Franklin Ivy Tech Greencastle Ivy Tech Indianapolis Central Office Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Logansport Ivy Tech Madison Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Plainfield Ivy Tech Richmond Ivy Tech Sellersburg Ivy Tech South Bend Ivy Tech Terre Haute Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Marian University Martin University N-Wave NCAA Oakland City University OmniSOC Engineering & Support Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue Research Purdue University (PURDUE) Purdue University Ft. Wayne Rose Hulman Institute of Technology St. Francis Crown Point St. Louis Internet2 Access Consortium (WUSTL) St. Mary of the Woods College Taylor University Tecumseh Area Partnership Trine University University of Evansville University of Indianapolis University of Notre Dame University of Southern Indiana University of St. Francis Valparaiso University Vincennes University Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Plainfield Vincennes University - Subaru Vincennes University Aviation Vincennes University Lebanon WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WFYI WNIN - Tri State Public Media Evansville WNIT - Michiana Public Broadcasting Corporation WYIN - Lakeshore Public TV Wabash College Wintek Corporation
Start Time:	2024-09-04 11:00:00
End Time:	2024-09-04 23:00:00
Outgoing Notification Text	Netrality Engineering will perform maintenance on the Automatic Transfer Switches at 733 Henry St (IPHE). No service impact is expected, however, the entire window is reserved.

Ticket No.:	CHG0082467
Subject:	Maintenance - I-Light Backbones ARSN-IPHE & IPHE-SBND
Source Of Impact:	Vendor
Affected:
Start Time:	2024-09-16 04:01:00
End Time:	2024-09-16 09:00:00
Outgoing Notification Text	Backbones ARSN-IPHE & IPHE-SBND and Members Ivy Tech Anderson & Fairbanks will be unavailable while circuit provider Zayo performs maintenance. The entire window is reserved.

Ticket No.:	CHG0082460
Subject:	Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute
Source Of Impact:	Vendor
Affected:	Member Ivy Tech Terre Haute
Start Time:	2024-08-28 04:01:00
End Time:	2024-08-28 10:00:00
Outgoing Notification Text	Please note this is the second of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved.

Ticket No.:	CHG0082461
Subject:	Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute
Source Of Impact:	Vendor
Affected:	Member Ivy Tech Terre Haute
Start Time:	2024-08-29 04:01:00
End Time:	2024-08-29 10:00:00
Outgoing Notification Text	Please note this is the third of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved.

Ticket No.:	CHG0082346
Subject:	Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute
Source Of Impact:	Vendor
Affected:	Member Ivy Tech Terre Haute
Start Time:	2024-08-27 04:01:00
End Time:	2024-08-27 10:00:00
Outgoing Notification Text	Please note this is the first of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved.