I-Light Network Operations Report
2025-01-31 - 2025-02-13
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0202372 | 2 - High | 2 - High | Brief Outage - I-Light Backbone ARSN-IPHE | Undetermined | Undetermined | Resolved | 2025-02-06 01:38:56 | 2025-02-06 01:39:08 | 0 days 0 hr 0 min |
| INC0202377 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone MARN-MUNC | Undetermined | Undetermined | Resolved | 2025-02-06 03:13:21 | 2025-02-06 03:13:31 | 0 days 0 hr 0 min |
| INC0202597 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone KOKM-MARN | Circuit - Damaged Fiber | Vendor | Closed | 2025-02-07 19:32:06 | 2025-02-08 05:53:11 | 0 days 10 hr 21 min |
| INC0203154 | 2 - High | 2 - High | Brief Outage - I-Light Backbone CLMB-NEWA | Undetermined | Undetermined | Resolved | 2025-02-12 23:43:30 | 2025-02-12 23:44:09 | 0 days 0 hr 0 min |
| Ticket No.: | INC0202372 |
| Subject: | Brief Outage - I-Light Backbone ARSN-IPHE |
| Source Of Impact: | Undetermined |
| Affected: | ILN-ARSN-IPHE-100GE-24297
Backbone ARSN-IPHE Anderson University Ball State University Goshen College Grace College Huntington University Huntington University-Parkview I-Light Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana Wesleyan University Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Marion Ivy Tech Muncie Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of St. Francis WFWA - PBS Fort Wayne |
| Current State: | Resolved |
| Start Time: | 2025-02-06 01:38:56 |
| End Time: | 2025-02-06 01:39:08 |
| Outgoing Notification Text | Backbone ARSN-IPHE was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | INC0202377 |
| Subject: | Brief Outage - I-Light Backbone MARN-MUNC |
| Source Of Impact: | Undetermined |
| Affected: | ILN-MARN-MUNC-100GE-24301
Backbone MARN-MUNC Anderson University Ball State University Earlham College Goshen College Grace College Huntington University Huntington University-Parkview I-Light I-Light Engineering & Support Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Connersville Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Muncie Ivy Tech Richmond Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Richmond Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of St. Francis WFWA - PBS Fort Wayne |
| Current State: | Resolved |
| Start Time: | 2025-02-06 03:13:21 |
| End Time: | 2025-02-06 03:13:31 |
| Outgoing Notification Text | Backbone MARN-MUNC was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | INC0202597 |
| Subject: | Outage Resolved - I-Light Backbone KOKM-MARN |
| Source Of Impact: | Vendor |
| Affected: | ILN-KOKM-MARN-FIBR-1523
Indiana University Kokomo Ivy Tech Kokomo Purdue Polytechnic Kokomo |
| Current State: | Closed |
| Start Time: | 2025-02-07 19:32:06 |
| End Time: | 2025-02-08 05:53:11 |
| Outgoing Notification Text | Backbone KOKM-MARN is now available. Zayo dispatched technicians who found damage caused by third party construction. Crews spliced in a replacement cable to restore services. Services confirmed restored. Technicians are hands off at this time. |
| Ticket No.: | INC0203154 |
| Subject: | Brief Outage - I-Light Backbone CLMB-NEWA |
| Source Of Impact: | Undetermined |
| Affected: | ILN-CLMB-NEWA-100GE-24295
Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square IU School of Medicine Health Science Ivy Tech Evansville Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield Wabash College |
| Current State: | Resolved |
| Start Time: | 2025-02-12 23:43:30 |
| End Time: | 2025-02-12 23:44:09 |
| Outgoing Notification Text | Backbone CLMB-NEWA was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is pending. |
| Ticket No.: | CHG0088318 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2025-02-20 05:01:00 |
| End Time: | 2025-02-20 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Franklin will be unavailable while Vendor Zayo performs maintenance. An outage is expected and the entire window is reserved. Please note this is the third of three maintenance windows. |
| Ticket No.: | CHG0088258 |
| Subject: | Impact Assessment - I-Light Provider Netrality (Maintenance Notification for 701 Henry) |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2025-03-03 12:00:00 |
| End Time: | 2025-03-04 00:00:00 |
| Outgoing Notification Text | TBD |
| Ticket No.: | CHG0088671 |
| Subject: | Maintenance - I-Light POP IPHE |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2025-03-12 11:00:00 |
| End Time: | 2025-03-12 23:00:00 |
| Outgoing Notification Text | TBD |
| Ticket No.: | CHG0088533 |
| Subject: | Maintenance - I-Light Core Nodes EVVL & NEWA |
| Source Of Impact: | Internal |
| Affected: | Backbone CLMB-NEWA
Backbone CROT-NEWA Backbone EVVL-IUSMEVVL Backbone EVVL-IVYEVNS Backbone EVVL-NEWA Backbone EVVL-OAKC Hanover College I-Light I-Light Engineering & Support IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield Wabash College |
| Start Time: | 2025-02-20 05:00:00 |
| End Time: | 2025-02-20 11:00:00 |
| Outgoing Notification Text | I-Light Network Engineers will be completing maintenance on Core Optical nodes EVVL and NEWA in preparation for future software upgrades. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. The entire maintenance window is reserved. Nodes will be completed serially. |
| Ticket No.: | CHG0088317 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2025-02-19 05:01:00 |
| End Time: | 2025-02-19 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Franklin will be unavailable while Vendor Zayo performs maintenance. An outage is expected and the entire window is reserved. Please note this is the second of three maintenance windows. |
| Ticket No.: | CHG0087781 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2025-02-18 05:01:00 |
| End Time: | 2025-02-18 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Franklin will be unavailable while Vendor Zayo performs maintenance. An outage is expected and the entire window is reserved. Please note this is the first of three maintenance windows. |
| Ticket No.: | CHG0088701 |
| Subject: | Maintenance 1 of 2 - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-CLMB
Calumet College of Saint Joseph I-Light IU Radio and TV IU Research Network Indiana Office of Technology Indiana University Indiana University Purdue University Columbus Indiana University Purdue University Columbus Learning Center Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Plainfield Martin University St. Francis Crown Point Vincennes University - Aviation Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public Media |
| Start Time: | 2025-03-04 05:01:00 |
| End Time: | 2025-03-04 10:00:00 |
| Outgoing Notification Text | Backbone BLTN-CLMB will be unavailable while circuit provider Zayo performs maintenance. Member traffic will reroute via redundant connections. The entire window is reserved. |
| Ticket No.: | CHG0088363 |
| Subject: | Maintenance - I-Light Vendor Metronet |
| Source Of Impact: | Vendor |
| Affected: | Vincennes University |
| Start Time: | 2025-02-27 04:00:00 |
| End Time: | 2025-02-27 11:00:00 |
| Outgoing Notification Text | TBD |
| Ticket No.: | CHG0088530 |
| Subject: | Maintenance - I-Light Core Nodes MARN & FTWY |
| Source Of Impact: | Internal |
| Affected: | Backbone FTWY-LGNR
Backbone FTWY-MARN Backbone FTWY-MNCHSTR Backbone FTWY-PARKVIEW Backbone FTWY-SBND Backbone FTWY-STFRNCS Backbone IPHE-SBND Backbone IVYMRN-MARN Backbone KOKM-MARN Backbone MARN-MUNC Anderson University Ball State University Earlham College Global Research Network Operations Center Goshen College Grace College Holy Cross College Huntington University Huntington University-Parkview I-Light I-Light Engineering & Support Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic Kokomo Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University Trine University - Ft.Wayne Campus University of Notre Dame University of St. Francis Valparaiso University WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIT - PBS Michiana Wabash College |
| Start Time: | 2025-02-19 05:00:00 |
| End Time: | 2025-02-19 11:00:00 |
| Outgoing Notification Text | I-Light Network Engineers will be completing maintenance on Core Optical nodes MARN and FTWY in preparation for future software upgrades. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. The entire maintenance window is reserved. Nodes will be completed serially. |
| Ticket No.: | CHG0088452 |
| Subject: | Maintenance - I-Light Core Node ARSN |
| Source Of Impact: | Internal |
| Affected: | Backbone ARSN-IPHE
Backbone ARSN-MUNC Backbone IPHE-SBND Anderson University Ball State University Goshen College Grace College Holy Cross College Huntington University Huntington University-Parkview I-Light I-Light Engineering & Support Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic South Bend Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of St. Francis Valparaiso University WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIT - PBS Michiana Wabash College |
| Start Time: | 2025-02-19 05:00:00 |
| End Time: | 2025-02-19 11:00:00 |
| Outgoing Notification Text | I-Light Network Engineers will be completing maintenance on Core Optical node ARSN in preparation for future software upgrades. A service impact is expected for directly connected Members. Traffic traversing across ARSN will switch to protect paths. The entire maintenance window is reserved. |
| Ticket No.: | CHG0088410 |
| Subject: | Maintenance 2 of 2 Completed - I-Light Backbones CLMB-NEWA & CLMB-CROT |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-NEWA
Backbone CLMB-CROT Ivy Tech Sellersburg Ivy Tech Lawrenceburg Hanover College IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield Wabash College |
| Start Time: | 2025-02-14 05:01:00 |
| End Time: | 2025-02-14 10:00:00 |
| Outgoing Notification Text | Circuit provider Zayo completed all work during the first maintenance window and did not need this second window. No further outages are expected. |