I-Light Network Operations Report
2025-02-28 - 2025-03-13
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0205915 | 2 - High | 2 - High | Outage Resolved - I-Light Backbones FTWY-LGNR and IPHE-STAR | Unannounced Maintenance | Vendor | Closed | 2025-03-06 05:45:29 | 2025-03-06 10:41:46 | 0 days 4 hr 56 min |
| INC0206970 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone CLMB-NEWA | Undetermined | Undetermined | Resolved | 2025-03-13 03:46:46 | 2025-03-13 03:46:56 | 0 days 0 hr 0 min |
| INC0206977 | 3 - Moderate | 3 - Moderate | Availability - I-Light Backbone IPHE-SHLB | Undetermined | Undetermined | Resolved | 2025-03-13 06:04:41 | 2025-03-13 07:11:13 | 0 days 1 hr 6 min |
| INC0206988 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone IPIU-LFYT | Hardware | Vendor | Resolved | 2025-03-13 09:15:08 | 2025-03-14 01:29:51 | 0 days 16 hr 14 min |
| Ticket No.: | INC0205915 |
| Subject: | Outage Resolved - I-Light Backbones FTWY-LGNR and IPHE-STAR |
| Source Of Impact: | Vendor |
| Affected: | ILN-FTWY-LGNR-FIBR-1512
Backbone FTWY-LGNR Backbone IPHE-STAR Anderson University Ball State University Earlham College Holy Cross College Huntington University Huntington University-Parkview Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Manchester University - Ft. Wayne Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic Kokomo Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Taylor University Trine University University of Notre Dame University of St. Francis Valparaiso University WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIT - PBS Michiana Wabash College |
| Current State: | Closed |
| Start Time: | 2025-03-06 05:45:29 |
| End Time: | 2025-03-06 10:41:46 |
| Outgoing Notification Text | Backbones FTWY-LGNR and IPHE-STAR are now available. Zayo Engineers were contacted and reported the reason for the outage was scheduled maintenance that ended at 6:00am EST. No additional outages are expected. |
| Ticket No.: | INC0206970 |
| Subject: | Brief Outage - I-Light Backbone CLMB-NEWA |
| Source Of Impact: | Undetermined |
| Affected: | ILN-CLMB-NEWA-100GE-24295
Backbone CLMB-NEWA IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield Wabash College |
| Current State: | Resolved |
| Start Time: | 2025-03-13 03:46:46 |
| End Time: | 2025-03-13 03:46:56 |
| Outgoing Notification Text | The backbone between Columbus and New Albany was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | INC0206977 |
| Subject: | Availability - I-Light Backbone IPHE-SHLB |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPHE-SHLB-FIBR-23913
Backbone IPHE-SHLB Earlham College Indiana University East Ivy Tech Connersville Ivy Tech Lawrenceburg Ivy Tech Richmond Purdue Polytechnic Richmond |
| Current State: | Resolved |
| Start Time: | 2025-03-13 06:04:41 |
| End Time: | 2025-03-13 07:11:13 |
| Outgoing Notification Text | Backbone IPHE-SHLB is now available following an outage. I-Light Engineers have been contacted to investigate; however, the reason for the outage is undetermined. |
| Ticket No.: | INC0206988 |
| Subject: | Outage Resolved - I-Light Backbone IPIU-LFYT |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPIU-LFYT-100GE-24337
Backbone IPIU-LFYT DePauw University Goshen College Indiana University / GlobalNOC Indiana University Kokomo Indiana University Northwest Ivy Tech East Chicago Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Michigan City Ivy Tech Northwest Ivy Tech Valparaiso Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Trine University Valparaiso University WBAA - NPR Greater Lafayette Wabash College |
| Current State: | Resolved |
| Start Time: | 2025-03-13 09:15:08 |
| End Time: | 2025-03-14 01:29:51 |
| Outgoing Notification Text | Backbone IPIU-LFYT is now available. I-Light Engineers dispatched to Lafayette and worked with Ciena to troubleshoot and resolve the outage. No additional outages are expected. |
| Ticket No.: | CHG0089539 |
| Subject: | Maintenance - I-Light Core Node IPIU |
| Source Of Impact: | Internal |
| Affected: | Backbone CLMB-IPIU
Backbone IPHE-IPIU Backbone IPIU-LFYT Backbone IPIU-SBND Anderson University Ball State University Calumet College of Saint Joseph DePauw University Earlham College FABRIC Operations Goshen College Grace College Hanover College Holy Cross College Huntington University Huntington University-Parkview I-Light I-Light Engineering & Support IU Cedar Crest / Lilly House IU Radio and TV IU Research Network IU School of Medicine Health Science Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana Office of Technology Indiana State University Indiana State University Federal Hall Indiana University Indiana University / GlobalNOC Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University Purdue University Columbus Indiana University Purdue University Columbus Learning Center Indiana University South Bend Indiana University Southeast Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Evansville Ivy Tech Fairbanks Ivy Tech Fort Wayne Ivy Tech Franklin Ivy Tech Indianapolis Central Office Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Logansport Ivy Tech Madison Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Plainfield Ivy Tech Richmond Ivy Tech Sellersburg Ivy Tech South Bend Ivy Tech Terre Haute Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Martin University Oakland City University Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Rose Hulman Institute of Technology St. Francis Crown Point St. Mary of the Woods College Tecumseh Area Partnership Trine University University of Evansville University of Notre Dame University of Southern Indiana University of St. Francis Valparaiso University Vincennes University Vincennes University - Fort Branch Vincennes University - Lebanon WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIN - Tri State Public Media Evansville WNIT - PBS Michiana WYIN - Lakeshore Public Media Wabash College |
| Start Time: | 2025-03-17 04:00:00 |
| End Time: | 2025-03-17 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing software upgrades on Core Node IPIU. The process takes approximately 30 minute to 3 hours with an expected downtime of approximately 15 minutes, however the entire maintenance window is reserved. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. |
| Ticket No.: | CHG0089366 |
| Subject: | Maintenance - I-Light Member Vincennes University Fort Branch |
| Source Of Impact: | Internal |
| Affected: | Member Vincennes University Fort Branch |
| Start Time: | 2025-03-19 11:00:00 |
| End Time: | 2025-03-19 13:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0089710 |
| Subject: | Maintenance - I-Light POP IPHE |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2025-03-14 10:00:00 |
| End Time: | 2025-03-14 22:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0089540 |
| Subject: | Maintenance - I-Light Core Node IPHE |
| Source Of Impact: | Internal |
| Affected: | Backbone ARSN-IPHE
Backbone BLTN-IPHE Backbone GNCS-IPHE Backbone IPHE-IPIU Backbone IPHE-SBND Backbone IPHE-SHLB Anderson University Ball State University Calumet College of Saint Joseph CenturyLink DePauw University Earlham College Franklin College Goshen College Grace College Hanover College Holy Cross College Huntington University Huntington University-Parkview I-Light I-Light Engineering & Support IU Radio and TV IU Research Network IU Research Network Operations IU School of Medicine Health Science Indiana GigaPOP Indiana Gigapop Indiana Institute of Technology Ft. Wayne Indiana Office of Technology Indiana State University Indiana State University Federal Hall Indiana University Indiana University / GlobalNOC Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University Purdue University Columbus Learning Center Indiana University South Bend Indiana University Southeast Indiana University Southeast - Water Tower Square Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Evansville Ivy Tech Fairbanks Ivy Tech Fort Wayne Ivy Tech Franklin Ivy Tech Greencastle Ivy Tech Indianapolis Central Office Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Logansport Ivy Tech Madison Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Plainfield Ivy Tech Richmond Ivy Tech Sellersburg Ivy Tech South Bend Ivy Tech Terre Haute Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Martin University Oakland City University OmniSOC Engineering & Support Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Rose Hulman Institute of Technology St. Francis Crown Point St. Mary of the Woods College Taylor University Tecumseh Area Partnership Trine University University of Evansville University of Notre Dame University of Southern Indiana University of St. Francis Valparaiso University Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIN - Tri State Public Media Evansville WNIT - PBS Michiana WYIN - Lakeshore Public Media Wabash College |
| Start Time: | 2025-03-18 04:00:00 |
| End Time: | 2025-03-18 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing software upgrades on Core Node IPHE. The process takes approximately 30 minute to 3 hours with an expected downtime of approximately 15 minutes, however the entire maintenance window is reserved. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. |
| Ticket No.: | CHG0089186 |
| Subject: | Maintenance 1 of 2 - I-Light Backbone CLMB-IPIU |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-IPIU
Calumet College of Saint Joseph Hanover College I-Light I-Light Engineering & Support Indiana Office of Technology Indiana State University Indiana State University Federal Hall Indiana University Indiana University Purdue University Columbus Indiana University Purdue University Columbus Learning Center IU Radio and TV IU Research Network IU School of Medicine Health Science Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Evansville Ivy Tech Lawrenceburg Ivy Tech Madison Ivy Tech Plainfield Ivy Tech Sellersburg Ivy Tech Terre Haute Martin University Oakland City University Purdue Polytechnic Columbus Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Francis Crown Point St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Wabash College WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public Media |
| Start Time: | 2025-03-19 04:01:00 |
| End Time: | 2025-03-19 09:00:00 |
| Outgoing Notification Text | Backbone CLMB-IPIU and Members Ivy Tech Lawrenceburg & Sellersburg will be unavailable while Vendor Zayo performs maintenance. Outages are expected and the entire window is reserved. Backbone traffic will re-route via redundant connections. Please note this is the first of two maintenance windows. |
| Ticket No.: | CHG0089187 |
| Subject: | Maintenance 2 of 2 - I-Light Backbone CLMB-IPIU |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-IPIU
Calumet College of Saint Joseph Hanover College I-Light I-Light Engineering & Support Indiana Office of Technology Indiana State University Indiana State University Federal Hall Indiana University Indiana University Purdue University Columbus Indiana University Purdue University Columbus Learning Center IU Radio and TV IU Research Network IU School of Medicine Health Science Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Evansville Ivy Tech Lawrenceburg Ivy Tech Madison Ivy Tech Plainfield Ivy Tech Sellersburg Ivy Tech Terre Haute Martin University Oakland City University Purdue Polytechnic Columbus Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Francis Crown Point St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Wabash College WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public Media |
| Start Time: | 2025-03-20 04:01:00 |
| End Time: | 2025-03-20 09:00:00 |
| Outgoing Notification Text | Backbone CLMB-IPIU and Members Ivy Tech Lawrenceburg & Sellersburg will be unavailable while Vendor Zayo performs maintenance. Outages are expected and the entire window is reserved. Backbone traffic will re-route via redundant connections. Please note this is the second of two maintenance windows. |
| Ticket No.: | CHG0089542 |
| Subject: | Maintenance - I-Light Core Nodes FTWY & MARN |
| Source Of Impact: | Internal |
| Affected: | Backbone FTWY-IVYFTWN
Backbone FTWY-LGNR Backbone FTWY-MARN Backbone FTWY-MNCHSTR Backbone FTWY-PARKVIEW Backbone FTWY-SBND Backbone FTWY-STFRNCS Backbone IPHE-SBND Backbone KOKM-MARN Backbone IVYMRN-MARN Backbone MARN-MUNC Anderson University Ball State University Earlham College Global Research Network Operations Center Goshen College Grace College Holy Cross College Huntington University Huntington University-Parkview I-Light I-Light Engineering & Support Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic Kokomo Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University Trine University - Ft.Wayne Campus University of Notre Dame University of St. Francis Valparaiso University WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIT - PBS Michiana Wabash College |
| Start Time: | 2025-03-20 04:00:00 |
| End Time: | 2025-03-20 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing software upgrades on Core Nodes FTWY & MARN. The process takes approximately 30 minute to 3 hours with an expected downtime of approximately 15 minutes, however the entire maintenance window is reserved. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. Nodes will be completed in serial. |
| Ticket No.: | CHG0089777 |
| Subject: | Emergency Maintenance - I-Light Core Node PFW3 |
| Source Of Impact: | Internal |
| Affected: | Backbone PFW2-PFW3
Indiana University Fort Wayne Ivy Tech Fort Wayne Purdue University Ft. Wayne University of St. Francis |
| Start Time: | 2025-03-14 17:00:00 |
| End Time: | 2025-03-15 02:00:00 |
| Outgoing Notification Text | I-Light Engineers will be troubleshooting alarms at PFW3. An outage of two (2) hours is expected, however the entire maintenance window is reserved. |
| Ticket No.: | CHG0089541 |
| Subject: | Maintenance - I-Light Core Nodes ARSN & MUNC |
| Source Of Impact: | Internal |
| Affected: | Backbone ARSN-IPHE
Backbone ARSN-IVYARSN60 Backbone ARSN-MUNC Backbone ERLHMLIB-MUNC Backbone MARN-MUNC Backbone IPHE-SBND Backbone MUNC-RCMD Anderson University Ball State University Earlham College Goshen College Grace College Holy Cross College Huntington University Huntington University-Parkview I-Light I-Light Engineering & Support Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of St. Francis Valparaiso University WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIT - PBS Michiana Wabash College |
| Start Time: | 2025-03-19 04:00:00 |
| End Time: | 2025-03-19 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing software upgrades on Core Nodes ARSN & MUNC. The process takes approximately 30 minute to 3 hours with an expected downtime of approximately 15 minutes, however the entire maintenance window is reserved. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. Nodes will be completed in serial. |