I-Light Network Operations Report
2025-03-28 - 2025-04-11
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0208952 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Various Members | Software | Internal | Resolved | 2025-03-26 05:41:22 | 2025-04-03 15:53:04 | 8 days 10 hr 11 min |
| INC0209835 | 2 - High | 2 - High | Brief Outage - I-Light Backbone MCCI-SBND | Undetermined | Undetermined | Closed | 2025-04-01 02:17:22 | 2025-04-01 02:17:27 | 0 days 0 hr 0 min |
| INC0209999 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone LGNR-SBND | Unannounced Maintenance | Vendor | Closed | 2025-04-02 04:03:49 | 2025-04-02 09:46:48 | 0 days 5 hr 42 min |
| INC0210157 | 3 - Moderate | 3 - Moderate | Instability Resolved - I-Light Backbone IPIU-LFYT | Power - Commercial Power | Vendor | Closed | 2025-04-03 01:20:02 | 2025-04-03 02:25:45 | 0 days 1 hr 5 min |
| INC0210938 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone EVVL-GENT | Circuit - Damaged Fiber | Vendor | Resolved | 2025-04-08 21:02:56 | 2025-04-10 12:33:37 | 1 days 15 hr 30 min |
| INC0211095 | 2 - High | 2 - High | Brief Outage Resolved - I-Light Backbone EVVL-IVYEVNS | Human Error | Vendor | Resolved | 2025-04-09 14:13:02 | 2025-04-09 14:17:41 | 0 days 0 hr 4 min |
| INC0211259 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone KOKM-MARN | Circuit - Damaged Fiber | Vendor | Resolved | 2025-04-10 14:38:25 | 2025-04-11 01:52:45 | 0 days 11 hr 14 min |
| Ticket No.: | INC0208952 |
| Subject: | Outage Resolved - I-Light Various Members |
| Source Of Impact: | Internal |
| Affected: | ILN-GARY-IPIU-EVPL-24778
ILN-IPHE-IVYLFYT-EVPL-24397 ILN-GARY-IPIU-EVPL-24425 ILN-IVYEASTCHI-IPIU-EVPL-24411 ILN-IVYMCHGN-IPIU-EVPL-24413 ILN-IVYVALPO-IPIU-EVPL-24422 ILN-MP-VALP-EVPL-24646 ILN-MP-WBAA-EVPL-26995 ILN-GARY-IPIU-EVPL-27152 ILN-IPIU-WABASH-EVPL-25736 ILN-WBAA-WFYIPOP-EVPL-27045 ILN-LFYT-PUKOKM-EVPL-25998 ILN-LFYT-PURCMD-EVPL-25997 ILN-ARSN-LFYT-EVPL-24372 ILN-LFYT-PUNC-EVPL-24639 ILN-LFYT-PUNA-EVPL-25888 ILN-IUPUCLC-LFYT-EVPL-25987 ILN-LFYT-SBND-EVPL-25449 ILN-LFYT-PFW2-EVPL-26010 ILN-GARY-LFYT-EVPL-27049 Ivy Tech Northwest Ivy Tech Lafayette Ivy Tech East Chicago Ivy Tech Michicgan City Ivy Tech Valparaiso Valparaiso University WBAA Indiana University OOB Wabash WBAA Purdue Polytechnic Kokomo Purdue Polytechnic Richmond Purdue Polytechnic Anderson Purdue NorthWest Westville Purdue Polytechnic New Albany Purdue Polytechnic Columbus Purdue Polytechnic South Bend Purdue Ft.Wayne Purdue Northwest Hammond Campus |
| Current State: | Resolved |
| Start Time: | 2025-03-26 05:41:22 |
| End Time: | 2025-04-03 15:53:04 |
| Outgoing Notification Text | I-Light engineers have applied a permanent fix to all services. The outage occurred following planned software upgrades. No further outages are expected. |
| Ticket No.: | INC0209835 |
| Subject: | Brief Outage - I-Light Backbone MCCI-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-MCCI-SBND-FIBR-03811
ILN-GSHN-VALP-EVPL-25776 ILN-GSHN-VALP-EVPL-25779 ILN-IPHE-MCCI-EVPL-25430 ILN-IPHE-MCCI-OSPF-25960 ILN-MCCI-SBND-10GE-25432 ILN-MP-MP-VLAN-24005 ILN-MP-VALP-EVPL-24646 ILN-PDUCLMT-PUNC-EVPL-24636 ILN-PUNC-SBND-VLAN-1800 Backbone MCCI-SBND Goshen College Purdue Northwest Hammond Campus Valparaiso University |
| Current State: | Closed |
| Start Time: | 2025-04-01 02:17:22 |
| End Time: | 2025-04-01 02:17:27 |
| Outgoing Notification Text | Backbone MCCI-SBND was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is pending. |
| Ticket No.: | INC0209999 |
| Subject: | Outage Resolved - I-Light Backbone LGNR-SBND |
| Source Of Impact: | Vendor |
| Affected: | ILN-LGNR-SBND-FIBR-1511
Backbone LGNR-SBND Backbone IPHE-STAR Member Indiana GigaPOP Member Anderson University Member Ball State University Member Earlham College Member Holy Cross College Member Huntington University Member Huntington University-Parkview Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Anderson Member Ivy Tech Anderson 60th Street Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Manchester University - Ft. Wayne Campus Member Purdue Northwest Hammond Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Columbus Member Purdue Polytechnic Kokomo Member Purdue Polytechnic New Albany Member Purdue Polytechnic Richmond Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Taylor University Member Trine University Member University of Notre Dame Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WBAA - NPR Greater Lafayette Member WFWA - PBS Fort Wayne Member WNIT - PBS Michiana |
| Current State: | Closed |
| Start Time: | 2025-04-02 04:03:49 |
| End Time: | 2025-04-02 09:46:48 |
| Outgoing Notification Text | Backbone LGNR-SBND is now available. Vendor Zayo Engineers have been contacted. The reason for the outage is scheduled fiber relocate maintenance via a partner provider in Mishawaka, IN scheduled from 12:00-6:00 AM EDT. Member traffic was re-routed via redundant connections. |
| Ticket No.: | INC0210157 |
| Subject: | Instability Resolved - I-Light Backbone IPIU-LFYT |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPIU-LFYT-FIBR-1505
Backbone IPIU-LFYT Anderson University Ball State University DePauw University Earlham College FABRIC Operations Goshen College Grace College Holy Cross College Huntington University Huntington University-Parkview Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University / GlobalNOC Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Trine University University of Notre Dame University of Notre Dame University of St. Francis Valparaiso University Wabash College WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIT - PBS Michiana |
| Current State: | Closed |
| Start Time: | 2025-04-03 01:20:02 |
| End Time: | 2025-04-03 02:25:45 |
| Outgoing Notification Text | Backbone IPIU-LFYT experienced periods of brief instability and has stabilized. I-Light Engineers were contacted and determined the reason for the instability was severe weather moving through Indiana. No additional outages are expected. |
| Ticket No.: | INC0210938 |
| Subject: | Outage Resolved - I-Light Backbone EVVL-GENT |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-GENT-FIBR-04112
Backbone EVVL-NEWA Hanover College Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square IU School of Medicine Health Science Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield Wabash College |
| Current State: | Resolved |
| Start Time: | 2025-04-08 21:02:56 |
| End Time: | 2025-04-10 12:33:37 |
| Outgoing Notification Text | Backbone EVVL-GENT is now available. Zayo aerial crews discovered a section of damaged fiber that needed to be replaced. Splicing efforts are complete, and services are restored. No further outages are expected. |
| Ticket No.: | INC0211095 |
| Subject: | Brief Outage Resolved - I-Light Backbone EVVL-IVYEVNS |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-IVYEVNS-10GE-24967
Backbone EVVL-IVYEVNS IU School of Medicine Health Science Ivy Tech Evansville University of Evansville University of Southern Indiana |
| Current State: | Resolved |
| Start Time: | 2025-04-09 14:13:02 |
| End Time: | 2025-04-09 14:17:41 |
| Outgoing Notification Text | Backbone EVVL-IVYEVNS is available following a brief outage. The outage was unplanned impact caused by circuit provider Zayo's troubleshooting of the ongoing outage on Backbone EVVL-GENT. Services are restored, and no further outages are expected. |
| Ticket No.: | INC0211259 |
| Subject: | Outage Resolved - I-Light Backbone KOKM-MARN |
| Source Of Impact: | Vendor |
| Affected: | ILN-KOKM-MARN-10GE-1574
Backbone KOKM-MARN Indiana University Kokomo Ivy Tech Kokomo Purdue Polytechnic Kokomo |
| Current State: | Resolved |
| Start Time: | 2025-04-10 14:38:25 |
| End Time: | 2025-04-11 01:52:45 |
| Outgoing Notification Text | Backbone KOKM-MARN is now available. The circuit provider Zayo was contacted to investigate. Zayo technicians located damaged fiber and conducted repairs. Member traffic re-routed via redundant connections. No additional outages are expected. |
| Ticket No.: | CHG0091012 |
| Subject: | Maintenance - I-Light Core Nodes OAKC & EVVL |
| Source Of Impact: | Internal |
| Affected: | Backbone EVVL-IUSMEVVL
Backbone EVVL-IVYEVNS Backbone EVVL-NEWA Backbone EVVL-OAKC Backbone OAKC-VINC Hanover College Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square IU School of Medicine Health Science Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield Wabash College |
| Start Time: | 2025-04-16 04:00:00 |
| End Time: | 2025-04-16 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing software upgrades on the optical nodes OAKC and EVVL. The process takes approximately 30 minute to 3 hours with an expected downtime of approximately 20 minutes, however the entire maintenance window is reserved. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. Nodes will be completed in serial. |
| Ticket No.: | CHG0090902 |
| Subject: | Maintenance - I-Light Core Nodes CLMB & SHLB |
| Source Of Impact: | Internal |
| Affected: | Backbone BLTN-CLMB
Backbone CLMB-CROT Backbone CLMB-IPIU Backbone CLMB-IUPUC Backbone CLMB-IVYCLMB Backbone CLMB-NEWA Calumet College of Saint Joseph Hanover College Indiana Office of Technology Indiana State University Indiana State University Federal Hall Indiana University Indiana University Purdue University Columbus Indiana University Purdue University Columbus Learning Center Indiana University Southeast Indiana University Southeast - Water Tower Square IU Radio and TV IU Research Network IU School of Medicine Health Science Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Evansville Ivy Tech Madison Ivy Tech Plainfield Ivy Tech Sellersburg Ivy Tech Terre Haute Martin University Oakland City University Purdue Polytechnic Columbus Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Francis Crown Point St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield |
| Start Time: | 2025-04-14 04:01:00 |
| End Time: | 2025-04-14 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing software upgrades on Core Nodes CLMB & SHLB The process takes approximately 30 minute to 3 hours with an expected downtime of approximately 15 minutes, however the entire maintenance window is reserved. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. Nodes will be completed in serial. |
| Ticket No.: | CHG0091036 |
| Subject: | Maintenance - I-Light Core Nodes BLTN, HPER & STAR |
| Source Of Impact: | Internal |
| Affected: | Backbone BLTN-CLMB
Backbone BLTN-IPHE Backbone BLTN-REEVES Calumet College of Saint Joseph CenturyLink FABRIC Operations Hanover College I-Light I-Light Engineering & Support Indiana Gigapop Indiana GigaPOP Indiana Office of Technology Indiana University Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University Purdue University Columbus Indiana University Purdue University Columbus Learning Center Indiana University South Bend Indiana University Southeast Indiana University Southeast - Water Tower Square IU Radio and TV IU Research Network IU Research Network Operations IU School of Medicine Health Science Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Plainfield Martin University OmniSOC Engineering & Support St. Francis Crown Point Vincennes University - Aviation Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public Media |
| Start Time: | 2025-04-15 04:00:00 |
| End Time: | 2025-04-15 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing a software upgrade on the optical nodes BLTN, HPER, and STAR. The process takes approximately 30 minute to 3 hours with an expected downtime of approximately 15 minutes, however the entire maintenance window is reserved. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. Nodes will be completed serially. |
| Ticket No.: | CHG0091027 |
| Subject: | Maintenance - I-Light Core Node NEWA |
| Source Of Impact: | Internal |
| Affected: | Backbone CLMB-NEWA
Backbone CROT-NEWA Backbone EVVL-NEWA Hanover College Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square IU School of Medicine Health Science Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield Wabash College |
| Start Time: | 2025-04-17 04:00:00 |
| End Time: | 2025-04-17 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing a software upgrade on the optical node NEWA. The process takes approximately 30 minute to 3 hours with an expected downtime of approximately 15 minutes, however the entire maintenance window is reserved. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. |
| Ticket No.: | CHG0090985 |
| Subject: | Maintenance - I-Light Core Nodes GENT, HUNT & MILL |
| Source Of Impact: | Internal |
| Affected: | Core Node GENT
Core Node HUNT Core Node MILL Backbone EVVL-NEWA Backbone EVVL-GENT Backbone HUNT-MILL Backbone MILL-NEWA Hanover College Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square IU School of Medicine Health Science Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield Wabash College |
| Start Time: | 2025-04-13 04:00:00 |
| End Time: | 2025-04-13 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing software upgrades on the optical nodes GENT, HUNT, MILL. The process takes approximately 30 minute to 3 hours with an expected downtime of approximately 15 minutes, however the entire maintenance window is reserved. A service impact is expected for directly connected Members. Traffic traversing across these nodes will switch to protect paths. Nodes will be completed in serial. |
| Ticket No.: | CHG0090904 |
| Subject: | Maintenance - I-Light Backbone FTWY-MARN |
| Source Of Impact: | Internal |
| Affected: | Backbone FTWY-MARN
Anderson University Ball State University Earlham College Global Research Network Operations Center Goshen College Grace College Huntington University Huntington University-Parkview I-Light I-Light Engineering & Support Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Connersville Ivy Tech Fort Wayne Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Muncie Ivy Tech Richmond Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Kokomo Purdue Polytechnic Richmond Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of St. Francis WFWA - PBS Fort Wayne |
| Start Time: | 2025-04-18 04:00:00 |
| End Time: | 2025-04-18 10:00:00 |
| Outgoing Notification Text | Backbone FTWY-MARN will be unavailable while Zayo Engineers will be troubleshooting the high span loss alarm in the link FTWY-MARN. An outage of three (3) hours is expected, however the entire maintenance window is reserved. Traffic will re-route via redundant connections. |