NEAAR Network Operations Report
2019-12-01 - 2020-02-29

NEAAR Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0048357 2 - High2 - High Availability - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2019-12-19 01:03:03 2019-12-19 02:08:38 0 days 1 hr 5 min
INC0050329 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2020-01-23 15:55:57 2020-01-23 15:56:00 0 days 0 hr 0 min
INC0050472 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2020-01-25 22:08:38 2020-01-25 22:26:20 0 days 0 hr 17 min
INC0050701 4 - Low2 - High Brief Outage - NEAAR Circuit NEWY32AOA-NEWY32AOAHardware Vendor Closed 2020-01-29 19:45:42 2020-01-29 20:04:00 0 days 0 hr 18 min
INC0051400 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2020-02-08 18:20:00 2020-02-08 18:20:24 0 days 0 hr 0 min
INC0051658 4 - Low2 - High Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LONDPower - Commercial Power Vendor Resolved 2020-02-13 08:48:05 2020-02-13 08:48:06 0 days 0 hr 0 min
INC0052146 2 - High2 - High Availability - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Resolved 2020-02-20 16:46:03 2020-02-20 17:50:47 0 days 1 hr 4 min
INC0052567 4 - Low2 - High Brief Outage - NEAAR Backbone NEWY32AOA-LONDUndetermined Vendor Closed 2020-02-26 20:50:00 2020-02-26 20:50:12 0 days 0 hr 0 min

Unscheduled Outages Detail


Ticket No.:INC0048357
Subject:Availability - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2019-12-19 01:03:03
End Time:2019-12-19 02:08:38
DescriptionThe following asset is now available. Vendor engineers have been notified. The reason for the outage is pending. RFO is being tracked in ticket PRB0044091


Ticket No.:INC0050329
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2020-01-23 15:55:57
End Time:2020-01-23 15:56:00
DescriptionThe listed asset is available following a brief outage. AquaComms has been contacted. The reason for the outage is pending.


Ticket No.:INC0050472
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2020-01-25 22:08:38
End Time:2020-01-25 22:26:20
DescriptionBackbone NEWY32AOA-LOND is available following a brief outage. AquaComms has been contacted. However, the reason for the outage is pending.


Ticket No.:INC0050701
Subject:Brief Outage - NEAAR Circuit NEWY32AOA-NEWY32AOA
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-NEWY32AOA-100GE-01501
Current State:Closed
Start Time:2020-01-29 19:45:42
End Time:2020-01-29 20:04:00
DescriptionThe affected was unavailable due to a node event. Vendor engineers restored service and no further outages are expected.


Ticket No.:INC0051400
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Backbone NEWY32AOA-LOND
Current State:Resolved
Start Time:2020-02-08 18:20:00
End Time:2020-02-08 18:20:24
DescriptionThe listed asset is available following a brief outage. Vendor engineers have been contacted. However, the reason for the outage is pending.


Ticket No.:INC0051658
Subject:Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2020-02-13 08:48:05
End Time:2020-02-13 08:48:06
DescriptionThe following asset was briefly unavailable. Aquacomm engineers have been notified. The reason for the outage is due to a loss of power at Harbor Exchange, London. Power haws been restored. No further outages are expected


Ticket No.:INC0052146
Subject:Availability - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Resolved
Start Time:2020-02-20 16:46:03
End Time:2020-02-20 17:50:47
DescriptionThe listed asset available. AquaComms engineers have been contacted. However, the reason for the outage is pending.


Ticket No.:INC0052567
Subject:Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact: Vendor
Affected:NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:Closed
Start Time:2020-02-26 20:50:00
End Time:2020-02-26 20:50:12
DescriptionThe listed assets are available. Vendor Engineers have been contacted but the reason for the brief outage is pending. Updates will be provided as they are made available.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration

Scheduled Maintenances Detail


None during this report period

Downtime and Availability


NEAAR NodesDown TimeReporting Period Availability52 Week Availability
dcp.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
rtr.newy32aoa.neaar.net00 hr 00 min100.00000% 99.99767%
perf.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
oob.newy32aoa.neaar.net00 hr 00 min100.00000% 100.00000%
Aggregate NEAAR Core Nodes0 days 0 hr 0 min 100.00000% 99.99942%

NEAAR Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
NEAAR-NEWY32AOA-LOND-100GE-015002 hr 28 min 99.88654% 99.73222%
NEAAR-NEWY32AOA-NEWY32AOA-100GE-015010 hr 18 min 99.98603% 99.87083%
Aggregate All NEAAR Backbone Circuits0 days 2 hr 46 min 99.93628% 99.80152%

Availablity by Service

NEAAR Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

None Currently Planned