Generated Report for NEAAR

NEAAR Network Operations Report
2021-03-01 - 2021-05-31

NEAAR Network Operations Center

New Connections

Connector	Type	Date	Sponsor

Upgrades

None

New Services

NEAAR-NEWY32AOA-NETHERLIGHT-100GE-01531
NEAAR-NEWY32AOA-LOND-100GE-01532

Other

None

Unscheduled Outages Summary

Incident Number	Customer Impact	Network Impact	Title	Outage Type	Source of Impact	Current State	Start Time (UTC)	End Time (UTC)	Duration

INC0077429	4 - Low	2 - High	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Unannounced Maintenance	Vendor	Resolved	2021-03-01 02:18:18	2021-03-01 02:22:24	0 days 0 hr 4 min
INC0077620	4 - Low	2 - High	Brief Outage - NEAAR Backbone NEWY32AOA-LOND	Undetermined	Vendor	Resolved	2021-03-03 00:16:43	2021-03-03 00:16:57	0 days 0 hr 0 min
INC0077692	4 - Low	2 - High	Brief Outage - NEAAR Backbone NEWY32AOA-NETHERLIGHT	Undetermined	Vendor	Closed	2021-03-03 17:02:53	2021-03-03 17:02:54	0 days 0 hr 0 min
INC0078752	4 - Low	2 - High	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Unannounced Maintenance	Vendor	Resolved	2021-03-17 02:12:50	2021-03-17 02:13:27	0 days 0 hr 0 min
INC0078812	2 - High	2 - High	Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Circuit - Other	Vendor	Closed	2021-03-17 16:11:51 2021-03-17 17:19:48	2021-03-17 16:26:10 2021-03-17 19:20:24	0 days 0 hr 14 min 0 days 2 hr 0 min
INC0079370	4 - Low	2 - High	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-NETHERLIGHT	Hardware	Vendor	Resolved	2021-03-24 22:12:48	2021-03-24 22:12:49	0 days 0 hr 0 min
INC0079623	4 - Low	2 - High	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-NETHERLIGHT	Unannounced Maintenance	Vendor	Resolved	2021-03-29 01:51:44	2021-03-29 01:51:47	0 days 0 hr 0 min
INC0082172	4 - Low	2 - High	Brief Outage - NEAAR Backbone NEWY32AOA-NETHERLIGHT	Undetermined	Vendor	Closed	2021-05-04 12:19:40	2021-05-04 12:19:43	0 days 0 hr 0 min
INC0083228	4 - Low	2 - High	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND	Undetermined	Vendor	Resolved	2021-05-19 00:03:06	2021-05-19 00:03:07	0 days 0 hr 0 min
INC0083616	2 - High	2 - High	Stability - NEAAR Interconnect MANLAN NEWY32AOA-NEWY32AOA	Hardware	Internal	Resolved	2021-05-24 14:00:00	2021-05-27 17:26:39	3 days 3 hr 26 min

Unscheduled Outages Detail

Ticket No.:	INC0077429
Subject:	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:	Resolved
Start Time:	2021-03-01 02:18:18
End Time:	2021-03-01 02:22:24
Outgoing Notification Text	The listed assets are currently available. Vendor Engineers have been contacted. The reason for the outage is maintenance. Updates will be provided when they are received.

Ticket No.:	INC0077620
Subject:	Brief Outage - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:	Resolved
Start Time:	2021-03-03 00:16:43
End Time:	2021-03-03 00:16:57
Outgoing Notification Text	The listed asset is currently available after a brief outage. Vendor Engineers have been contacted. The reason for the outage is pending. Updates will be provided when they are received.

Ticket No.:	INC0077692
Subject:	Brief Outage - NEAAR Backbone NEWY32AOA-NETHERLIGHT
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-NETHERLIGHT-100GE-01531
Current State:	Closed
Start Time:	2021-03-03 17:02:53
End Time:	2021-03-03 17:02:54
Outgoing Notification Text	The listed assets are available. Vendor Engineers have been contacted but the reason for the brief outage is pending. Updates will be provided as they are made available.

Ticket No.:	INC0078752
Subject:	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500
Current State:	Resolved
Start Time:	2021-03-17 02:12:50
End Time:	2021-03-17 02:13:27
Outgoing Notification Text	The listed asset is currently available following a brief outage . Vendor Engineers have been contacted. The reason for the outage is due to maintenance which has concluded. No further outages is expected.

Ticket No.:	INC0078812
Subject:	Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01500 NEAAR-NEWY32AOA-LOND-100GE-01500 NEAAR-NEWY32AOA-LOND-100GE-01500 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01504 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01505 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01506 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01507 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01508 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01509 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01510 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01512 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01513 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01526
Current State:	Closed
Start Time:	2021-03-17 16:11:51
End Time:	2021-03-17 16:26:10
Outgoing Notification Text	The listed assets are available . Vendor Engineers have identifed a pinched fiber during planned work and are working to resolve the issue. The pinched fiber has been corrected and the work has been completed. No further outages are expected.

Ticket No.:	INC0079370
Subject:	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-NETHERLIGHT
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-NETHERLIGHT-100GE-01531
Current State:	Resolved
Start Time:	2021-03-24 22:12:48
End Time:	2021-03-24 22:12:49
Outgoing Notification Text	The listed assets are available. Vendor Engineers have stated the outage was caused by switching event in the UK. No further outages are expected.

Ticket No.:	INC0079623
Subject:	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-NETHERLIGHT
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-NETHERLIGHT-100GE-01531
Current State:	Resolved
Start Time:	2021-03-29 01:51:44
End Time:	2021-03-29 01:51:47
Outgoing Notification Text	The listed assets are available following an outage. NORDUnet Engineers have determined the outage was due to maintenance.

Ticket No.:	INC0082172
Subject:	Brief Outage - NEAAR Backbone NEWY32AOA-NETHERLIGHT
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-NETHERLIGHT-100GE-01531 NEAAR-NEWY32AOA-LOND-100GE-01532
Current State:	Closed
Start Time:	2021-05-04 12:19:40
End Time:	2021-05-04 12:19:43
Outgoing Notification Text	The listed assets are available. Vendor Engineers have been contacted but the reason for the brief outage is pending. Updates will be provided as they are made available.

Ticket No.:	INC0083228
Subject:	Brief Outage Resolved - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01532
Current State:	Resolved
Start Time:	2021-05-19 00:03:06
End Time:	2021-05-19 00:03:07
Outgoing Notification Text	NEAAR Backbone NEWY32AOA-LOND is available following a brief outage. AquaComms Engineers have been contacted. The reason for the outage is undetermined. No further outages are anticipated.

Ticket No.:	INC0083616
Subject:	Stability - NEAAR Interconnect MANLAN NEWY32AOA-NEWY32AOA
Source Of Impact:	Internal
Affected:	NEAAR-NEWY32AOA-NEWY32AOA-100GE-01529
Current State:	Resolved
Start Time:	2021-05-24 14:00:00
End Time:	2021-05-27 17:26:39
Outgoing Notification Text	The affected is currently stable. Network engineers are isolated the issue to a bad optic. Redundant services rerouted. The optic has been replaced and service restored.

Scheduled Maintenances Summary

Ticket Number	Title	Maintenance Type	Source Of Impact	Current State	Start Time (UTC)	End Time (UTC)	Duration

CHG0049881	Maintenance Completed - NEAAR Backbone NEWY32AOA-NETHERLIGHT	Circuit	Vendor	Closed	2021-03-09 02:04:34	2021-03-09 02:18:24	0 days 0 hr 13 min
CHG0051633	Emergency Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND	Circuit	Vendor	Closed	2021-05-14 19:07:09	2021-05-14 19:08:06	0 days 0 hr 0 min
CHG0051511	Maintenance Complete - NEAAR Backbone NEWY32AOA-LOND	Circuit	Vendor	Closed	2021-05-22 18:14:47	2021-05-22 18:14:48	0 days 0 hr 0 min
CHG0051742	Maintenance Completed - NEAAR Core Node (NEWY32AOA)	Software	Internal	Closed	2021-05-24 13:06:53	2021-05-24 13:15:22	0 days 0 hr 8 min

Scheduled Maintenances Detail

Ticket No.:	CHG0049881
Subject:	Maintenance Completed - NEAAR Backbone NEWY32AOA-NETHERLIGHT
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-NETHERLIGHT-100GE-01531
Current State:	Closed
Start Time:	2021-03-09 02:04:34
End Time:	2021-03-09 02:18:24
Outgoing Notification Text	The listed asset underwent circuit maintenance. Maintenance is complete. No further outages are expected.

Ticket No.:	CHG0051633
Subject:	Emergency Maintenance Completed - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01532
Current State:	Closed
Start Time:	2021-05-14 19:07:09
End Time:	2021-05-14 19:08:06
Outgoing Notification Text	The listed assets were unavailable while NEAAR engineers working with vendor technicians performed hardware maintenance. Maintenance has been completed.

Ticket No.:	CHG0051511
Subject:	Maintenance Complete - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01532
Current State:	Closed
Start Time:	2021-05-22 18:14:47
End Time:	2021-05-22 18:14:48
Outgoing Notification Text	The listed assets are available after engineers performed maintenance. No further outages are expected.

Ticket No.:	CHG0051742
Subject:	Maintenance Completed - NEAAR Core Node (NEWY32AOA)
Source Of Impact:	Internal
Affected:	rtr.newy32aoa.neaar.net NEAAR-NEWY32AOA-NETHERLIGHT-100GE-01531 NEAAR-NEWY32AOA-NEWY32AOA-100GE-01501 NEAAR-NEWY32AOA-NEWY32AOA-FIBR-01502 NEAAR-NEWY32AOA-NEWY32AOA-FIBR-01514 NEAAR-NEWY32AOA-NEWY32AOA-GIGE-01517 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01504 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01505 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01506 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01507 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01508 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01509 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01510 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01512 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01513 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01526 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01535 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01536 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01537 NEAAR-NEWY32AOA-NEWY32AOA-VLAN-01538 Core Backbones: NEWY32AOA-NETHERLIGHT NEWY32AOA-NEWY32AOA
Current State:	Closed
Start Time:	2021-05-24 13:06:53
End Time:	2021-05-24 13:15:22
Outgoing Notification Text	NEAAR technicians upgraded device firmware to the latest recommended version supplied by the vendor. Maintenance has been completed and no further impact is expected.

Downtime and Availability

NEAAR Nodes	Down Time	Reporting Period Availability	52 Week Availability
dcp.newy32aoa.neaar.net	00 hr 00 min	100.00000%	100.00000%
rtr.newy32aoa.neaar.net	0 hr 8 min	99.99360%	99.99838%
perf.newy32aoa.neaar.net	00 hr 00 min	100.00000%	100.00000%
oob.newy32aoa.neaar.net	00 hr 00 min	100.00000%	100.00000%

Aggregate NEAAR Core Nodes	0 days 0 hr 8 min	99.99840%	99.99959%

NEAAR Backbone Circuits	Down Time	Reporting Period Availability	52 Week Availability
NEAAR-NEWY32AOA-LOND-100GE-01500	6 hr 49 min	99.69075%	97.55827%
NEAAR-NEWY32AOA-NETHERLIGHT-100GE-01531	0 hr 22 min	99.98305%	99.77326%
NEAAR-NEWY32AOA-LOND-100GE-01532	0 hr 0 min	99.99926%	99.99981%
NEAAR-NEWY32AOA-NEWY32AOA-100GE-01529	3 days 3 hr 26 min	96.58314%	99.14112%
NEAAR-NEWY32AOA-NEWY32AOA-100GE-01501	0 hr 8 min	99.99360%	99.99838%

Aggregate All NEAAR Backbone Circuits	3 days 10 hr 48 min	99.24996%	99.29417%

Availablity by Service

NEAAR Backbone Circuits

Down Time

Reporting Period Availability

52 Week Availability

Upcoming Scheduled Maintenances

Ticket No.:	CHG0051929
Subject:	Maintenance - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01532
Start Time:	2021-06-17 19:00:00
End Time:	2021-06-17 23:00:00
Outgoing Notification Text	The listed assets will be unavailable while vendor engineers perform maintenance. The entire window is reserved.

Ticket No.:	CHG0050555
Subject:	Maintenance - NEAAR Backbone NEWY32AOA-LOND
Source Of Impact:	Vendor
Affected:	NEAAR-NEWY32AOA-LOND-100GE-01532 Backbone NEWY32AOA - LOND
Start Time:	2021-06-19 17:00:00
End Time:	2021-06-19 19:00:00
Outgoing Notification Text	*Please note the maintenance window has been reduced to two hours. The listed asset will undergo circuit maintenance. The entire maintenance window is reserved. Outages are expected.